Temporary Notes

Temporary notes let you tell Dashi about short-term situations without permanently changing your knowledge base. The AI includes these notes when drafting responses.

When to Use Temporary Notes

• Closures — “Closed this Saturday for a private event”
• Sold-out items — “Out of boba today”
• Specials — “20% off all haircuts this week”
• Staff changes — “Maria is off today, only taking bookings for Alex”
• Wait times — “Current wait time is about 45 minutes”
• Holiday hours — “Open until 6pm on New Year’s Eve”

Adding a Temporary Note

From Business Settings

1. Go to Business Settings.
2. Find the Temporary Notes section.
3. Type your note and save.

Via the Business Assistant

Open the Business Assistant chat and say something like:

“We’re out of the chicken pho today”

The AI will add it as a temporary note rather than updating the knowledge base.

How Temporary Notes Work

• The AI reads your temporary notes alongside your knowledge base when drafting responses.
• Temporary notes take priority over KB info — if your KB says “Open Saturday” but a temp note says “Closed this Saturday,” the AI will tell customers you’re closed.
• Notes are displayed separately from your KB so you can easily spot and remove them.

Removing a Temporary Note

When the situation changes (you’re restocked, the special ends, etc.):

1. Go to Business Settings > Temporary Notes.
2. Clear the note that’s no longer relevant.

Or tell the Business Assistant: “We have boba again” — it will remove the note for you.

Temporary Notes vs. Knowledge Base