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Auto-Reply Settings
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By default, Dashi always asks for your approval before sending a response. You can configure auto-reply to let Dashi respond automatically on specific platforms.
Auto-Reply Modes
Each platform (Facebook, Instagram, Google Reviews) can be set to one of three modes independently:
| Mode | Behavior |
|---|---|
| Off | Always notify you and wait for approval (default) |
| Confident Only | Auto-send when the AI is highly confident in the response; notify you for less certain drafts |
| All | Auto-send all AI-drafted responses without waiting for approval |
Configuring Auto-Reply
- Go to Business Settings in the Dashi dashboard.
- Find the Auto-Reply section.
- Select the mode for each platform:
- Facebook — Auto-reply to Messenger DMs
- Instagram — Auto-reply to Instagram DMs
- Google Reviews — Auto-reply to Google Reviews
Changes take effect immediately.
When to Use Each Mode
Off (Default)
Best when:
- You’re new to Dashi and still refining your knowledge base
- Your business handles sensitive or complex inquiries
- You prefer to personally review every customer interaction
Confident Only
Best when:
- Your knowledge base is solid but you want a safety net
- You want routine questions (hours, location, pricing) answered instantly
- You still want to review unusual or complex questions
All
Best when:
- Your knowledge base is comprehensive and well-maintained
- You’ve been using Dashi for a while and trust the AI’s accuracy
- You receive high volumes of routine questions
- You want instant responses around the clock
Mixed Setup
You can set different modes on different platforms. For example:
- Confident Only on Facebook — High volume, auto-send routine questions
- Off on Google Reviews — Lower volume, higher visibility, review each one manually
Monitoring Auto-Replies
Even with auto-reply enabled, all responses appear in your Conversations dashboard. Check in regularly to make sure the AI is responding accurately. If you notice issues, update your knowledge base or switch back to Off while you make corrections.